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Interlibrary Loan – Frequently Asked Questions

Interlibrary Loan (ILL) supports the research and teaching needs of Boise State University by providing students and staff with a wide range of materials beyond the collections of Albertsons Library. ILL makes available article delivery and short term loans from libraries and document suppliers on a local, statewide, national, and international basis.

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Blocked ILL account?
Call the ILL office at (208) 426-3827.

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my.BoiseState help?

For general my.BoiseState help call (208) 426-4357, 7:00 AM-10:00 PM Monday thru Thursday and 7:00 AM-6:00 PM Friday, chat online during business hours, email: helpdesk@boisestate.edu or visit their website.

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Cancelling a Request?

Until the request has been sent out, you can cancel it through the ILL system. After the request has been sent out, you will need to call (208) 426-4304 or email (libraryill@boisestate.edu) to stop the request.

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Check-out limit?

Interlibrary Loan accepts up to 20 requests per patron  for immediate processing.

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Contact Information ?
ILL phone number: (208) 426-3827 or e-mail us at: libraryill@boisestate.edu

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Cost? 
Albertsons Library absorbs the cost of Interlibrary Loan on
behalf of its users. There is no cost to our patrons.

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Ebooks?
Due to licensing issues, ebooks cannot be borrowed via ILL. Check with a reference librarian regarding options.

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First-Time Users?
On the ILL log-in page, type in your Boise State username and Boise State password.  A registration page will appear.  Fill out your contact information and submit the form.  The Main Menu will come up and you can request materials.

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Forgot your Boise State password?
For help with your Boise State log-in or password: Create/Reset Password

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Lost Interlibrary Loans?
Interlibrary loan items are considered lost with the third overdue notice and the borrower’s account may be blocked. In addition to a $75.00 lost replacement charge, there is a $25.00 nonrefundable processing fee.

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Renewals?
If they are allowed by the lending library, renewals can be requested three or four days before the due date. The request can be submitted through the ILL system or by calling the ILL office at (208) 426-4304. The lending library determines the new date.

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Responsibilities of the borrower?
All charges resulting from damage to or loss of ILL materials must be borne by the individual borrower.

Overdue fines: There are no fines for overdue items. The library will email overdue notices to the borrower once the item is past its due date. With the third overdue notice or after 30 days, the item is considered lost and the borrower’s account may be blocked. in addition to a $75.00 lost replacement charge, there is a $25.00 nonrefundable process fee.

Use of Interlibrary Loan by groups:  Materials are for the borrower’s personal use only. Because of copyright and ILL code regulations, it is never advisable to obtain ILL materials for group use (i.e. – for Reserves, seminars, labs, classes or committees).

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Turn-around time?

Please plan ahead.  Articles can take up to three days to receive and books can take weeks or longer.  Every effort is made to meet the borrower’s “date needed by.”

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Who can use the service?
Currently enrolled Boise State University graduate and undergraduate students and currently employed Boise State University staff and faculty (including Emeritus and Adjunct) are eligible for ILL services at Albertsons Library.

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Other ILL Restrictions
Copyright – Each borrower assumes responsibility for abiding by provisions of the Copyright Act (http://www.copyright.gov/).

See also the Boise State General Counsel website on copyright at: (https://generalcounsel.boisestate.edu/copyright/).

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Reviewed December 11, 2013