Frequently Asked Questions

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Asking questions | Check-out card | Library Hours | Circulation | Reserves | Photocopy cards | Periodicals | Call numbers | Wireless | Phones | Pencil Sharpeners | Change |

What if I have questions about using the Library, or finding materials in the Library, or understanding how to use one of the systems?

Ask for assistance at the Reference Assistance Desk. This is on the 1st floor, straight ahead as you enter the building.  

Alternatively, send a question to the Library's electronic reference service called "AskUs". The link to this service is available from the Library's Home Page under the "Services" heading. Questions should be within the guidelines listed on the form. Responses will be emailed to you within 24 hours, Monday through Friday (excluding holidays).

Do I need a special card to check out books?

You can check out books with your BSU photo ID (campus ID). You do need to have your ID with you when you check the materials out!

Where do I get my BSU photo ID card?

Go to the Student ID Services office on the 1st floor of the Student Union Building, across from the bowling alley.  For more information, click here for the BSU Campus Photo ID web page.  

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How do I find out what the Library hours are?

Click here for current Library hours.

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Where do I check out books?

Check out books at the Circulation Desk. It’s on the 1st floor, the counter on your left as you enter the building.  The only exceptions are the materials in the Curriculum Resource Center (CRC) on the 2nd floor; check CRC materials out at the Circulation Desk in CRC.

For how long are books checked out?

For undergraduate students, books from the general collection circulate for four weeks and may be renewed twice for a month each time. Books can be renewed in person or by calling 426-1204 and giving call numbers, or via Voyager.

For graduate students, books from the general collection circulate for six weeks.

Can periodicals be checked out?

Undergraduate students may check out a periodical overnight, which is defined as being checked out during the last hour that the Library is open, and due back during the first hour the Library opens the next day.  Graduate students and faculty may check out current (loose) periodicals for 2 days and bound periodicals for 1 week.

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My professor said he/she put some material on RESERVE in the Library. Where is this?

The reserve materials could either be on the 1st floor, at the Reserves Desk on the left as you enter the Library, just past the Circulation Desk OR on Electronic Reserve. Reserve materials from the Reserves Desk have a limited check-out time.  To the extent possible, photocopies of articles, old tests and instructor's notes are scanned and placed on electronic reserve. Electronic reserves allows you to read the articles 24/7 from any web accessible computer.  If materials are on electronic reserves, your professor will supply you with the password to access the readings.

If the material on reserve is video tape, music, or other non-print format, the item will be on reserve at the 2nd floor Curriculum Resource Center desk.

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How do I obtain a key card (debit card, photocopy card)?   

The key card dispenser is on the First Floor of the Library, directly opposite the Circulation Desk.  Or you can purchase one at the Circulation Desk.

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How much does a key card cost?

The key card costs $5.00 the first time.  $0.50 is for the cost of the card and you get $4.50 in value for copies.  You can then add money (from $1 to $99) to your card with no additional service charge.  Money can be added at the card dispenser or at the photocopy machines.
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How do I find out what periodicals are on microfilm or microfiche? 

Use Voyager, the Library's online catalog, or the Journal Titles list.  Look up the periodical's title.  The entry will include information on where the older issues of that title are -- microfilm, microfiche, or bound and shelved in the general stacks by call number.  The Journal Titles list also tells you if the title is available electronically, either through a subscription with the publisher or through an index that includes full-text articles.

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I have a call number for a book, on which floor will the book be located?  

Click here to see a guide with the locations of call numbers.  There are also location directory signs on each floor in the elevator lobby, and printed guides at the Reference Assistance Desk.

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I have a laptop that I'd like to use in the Library to access the Internet. Can I do that?

If your laptop is equipped with a properly installed wireless network interface card or a network interface card, you can access the Internet with your laptop in the Library. More detailed information is available from the Library Information Series #11. Wireless access is available on all floors of the Library. Internet network plugs are located on the 2nd, 3rd, and 4th floors; for the locations of these plugs, ask for a map at the Reference Assistance Desk (ABC's of accessing the Internet with your own computer from the Albertsons Library).

Is there a phone I can use?

There is a campus phone near the Circulation Desk (across the lobby) and on the Third and Fourth Floors.  There are pay phones in the Vending Room.

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Where are pencil sharpeners?

There are pencil sharpeners located on every floor.

Where may I obtain change?

You may obtain change for $1.00 and $5.00 bills from the change machines located on the first floor across the lobby from the Circulation Desk.  One change machine gives dimes, the other gives quarters, as labeled on each machine.  For larger denominations, or for change from change, ask at the Circulation Desk.  

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General Library Information and Assistance: 208-426-1204
Support for Electronic Resources and Remote Access: 208-426-1235
Albertsons Library, Boise State University, 1910 University Drive, Boise, Idaho 83725-1430 USA
Network Services Manager: Dan Lester, dlester@boisestate.edu