CHAT
EMAIL
PHONEOverall consolidated ratings and local added questions
(not on radar charts)
The Dimension of service summarizes the scores in each of the three major categories of questions.
The individual questions were added by the library to the standard 22 questions.
The colors used in the Perceived column are as used in radar charts: Blue for between minimum and desired, red for below minimum, and green for above desired.
Library staff
| Dimension | Minimum |
Perceived |
Desired |
| Affect of service | 6.79 |
7.37 |
8.26 |
| Information control | 6.67 |
7.21 |
8.14 |
| Library as place | 6.39 |
6.86 |
7.93 |
| Local Question | Minimum |
Perceived |
Desired |
| Ease of using library's online article indexes | 6.34 |
6.70 |
8.15 |
| An environment that facilitates group study and problem solving | 5.83 |
6.63 |
7.28 |
| The multimedia (CD / DVD / video / audio) collections I need | 5.96 |
6.84 |
7.53 |
| Teaching me how to locate, evaluate, and use information | 6.65 |
7.09 |
8.13 |
| The library provides information resources reflecting diverse points of view | 6.73 |
7.38 |
7.96 |