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PHONELibrary Staff Comments
As library staff we should always put the patrons needs first. About 50% of staff seem to be doing this depending on which library department it is. I feel that not dealing face to face on a daily basis with the patrons can give an incomplete idea of what those needs may be and how best we can meet them. Lack of communication and differences in opinions between departments also contributes to the amount and quality of service we give to our patrons.
Even though I work at the West Campus library, I responded to the survey with the Boise Campus library in mind.
Included in the Library Information Series should be a document on "How to use the LCCS".
Updating the physical facilities and making some of the collections more easily accessible would be helpful.
I think the library sometimes collects large amounts of material on one side of a controversial issue and does not always collect materials to support the other side of the issue.
I think the library staff do a good job, given the limitations they work under (inadequate staff & budget, semi-functional equipment, etc) The facility & collections need some major attention.
Because i work here and know how hard we work at providing good public service, i think we do a good job at it. Of course the library can only contain so much in the building so i don't know how our patrons feel about what is provided. it'll be interesting if we get to learn the results of this survey. (I have no discipline)
Even though I use the West Campus Library most often, I answered the questions for the Main Campus Library.
The survey takes longer than 10 minutes.
I think that overall the library gives good customer service. I think the library could improve on how they deal with customers to give better service.