CHAT
EMAIL
PHONESummary of the LibQUAL+ Process - 2006
During the spring semester the University Libraries surveyed users with the LibQUAL+ system developed by the Association of Research Libraries. All university faculty and staff, as well as a random sample of students, were contacted by email requesting that they complete the survey. Almost one thousand individuals completed the survey.
The survey was completed anonymously on the web and asked basic demographic questions, such as age, gender, and status in school. It also asked questions about library services in three major areas: Affect of Service, Information Control, and Library as Place. All of the questions about the library required three responses on a 1 to 9 scale. Respondents scored each question on the minimum acceptable level of service, the perceived level of service, and the desired level of service. The results are displayed as radar charts to illustrate how the three levels were evaluated for each question.
For almost every question from every population (students, staff, faculty) the library’s perceived level of service was above the minimum level but below the desired level. There were a few exceptions in each direction.
Of all of the respondents, about one third chose to enter written comments.
Links to all of the summary radar charts, the comments made by respondents, and the complete 102 page report are below:
Summary of the LibQUAL+ Process
Comments made by respondents:
- General comments
- Affect of Service
- Information control
- Collections
- Library Staff Comments
- The LibQUAL Survey
- Comments sorted by status and department (if you print, do it in landscape format)
Complete statistical results of the LibQUAL+ Survey (this is a 102 page document)
LibQUAL+ Radar Charts
Codes to interpret Radar Charts
Overall consolidated ratings and local added questions (not on radar charts)